Technical assistance

D-O-M, a logistics company specializing in distributing additive manufacturing products for industry professionals, does not provide dedicated technical support for the products it distributes. If you or your customers encounter issues with your 3D printer, follow the steps below:

Check Troubleshooting Guides:

Most manufacturers offer troubleshooting guides on their websites. Start by checking these guides for solutions to common problems related to your specific 3D printer model.

Contact the Manufacturer’s Technical Support:

If you don’t find the answer or need further assistance, reach out to the manufacturer’s technical support team. Provide them with detailed information about the issue you’re facing. This includes any error messages, symptoms, and relevant context.

Include Essential Details:

To expedite the resolution process, provide as much information as possible:

Attach pictures or a short video demonstrating the problem. Always include your order number, customer number, the printer model, and the printer’s serial number.

Manufacturers Offering Technical Support:

Remember that providing detailed information upfront will help the technical support team diagnose and address your issue more efficiently.

Happy 3D printing! 🖨️🔧